Skip to content

Shipping Policy

SHIPPING FEE & DESTINATIONS

  • We're pleased to offer shipping nationwide and worldwide. Enjoy $4.99 shipping within the continental U.S. Free shipping is available for orders of $85 or more.
  • Please note, additional charges may apply for APO/FPO/DPO addresses, Hawaii, Alaska, and U.S. territories. For international orders, shipping costs vary by destination. Customs and duties may apply. APO/FPO/DPO addresses, Hawaii, Alaska, and U.S. territories may incur extra charges due to location.

 

       

      PROCESSING TIMES

      • Our candles are crafted by hand with care, typically taking 2-7 days to process. Once shipped, you'll receive a tracking link for your order.

         

        SHIPPING INFO

        • All orders are shipped from the United States. Please anticipate possible delays during busy holiday seasons like Christmas and New Year, as postal systems may experience higher volumes.

        SHIPPING TIMES

        Here are the estimated shipping times based on regions (business days):
        Region Shipping Times (Business Days)
        United States, 
        Canada         		7 ~ 14
        United Kingdom, Australia, France, 
        Germany, Greece, Italy, Malaysia, 
        South Korea         		14 ~ 25
        Belgium, Brazil, Japan, Mexico, 
        Russia, Spain, Singapore, 
        Turkey         		14 ~ 20
        Other Countries  14 ~ 30

         

        There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

         

        TRACKING NUMBER INFO

        • We strive to offer tracking information for most shipping methods to keep you informed about your shipment's progress. Tracking details are typically sent via email, but please note that some orders may not generate immediate shipping information. It may take a few business days for the shipping company to update their system. To track your order, click here. 

         

        LOST & STOLEN PACKAGE

        • While we understand the frustration of lost or stolen packages, Lamoonla regrets to inform you that we cannot be held responsible for packages successfully delivered to the address provided during checkout.
        • To prevent such occurrences, please verify that your address is correct when placing your order. If you've confirmed your address but are still experiencing delivery issues, we suggest reaching out to your local post office for assistance. If they are unable to assist, please email us at support@lamoonla.com so we can work with you to resolve this 

         

           

          If your have any question please feel free to support@lamoonla.com and we will do our best to reply within 24 hours :)